Multitasking

Another thing I learned sa call center or BPO, multitask. Can you believe that even I'm writing eh kinakausap pa ko ni Gerro with of course agreeing kung ano sinasabi niya plus talking to him at nagiisip kung ano isusulat ko. 

How about I'm browsing the net, at the same time, drinking a mug of water at the same time! hehe One hand for browsing, one hand for drinking. How about yun while the customer is talking tapos siyempre customer service skills mo pa then at the same time, doing notes, ginagawa mo na yun process habang nagsasalita si customer at ayun, pag tapos na siya magsalita, tapos na pinagagawa niya sayo. Hayop na customer. hehe

Those were just examples of doing multiple tasks in one time as Multitasking means. In this industry, it's not a required skill but in due time, you will learn of it. It's a must! 

Siyempre kailangan kasi you have targets sa AHT or productivity na dapat makarami ka ng tasks na tatapusin or calls na itake kasi mas maraming calls, mas mababa ang AHT. To do that, well, do everything in such one action then done. Simple? At first, sobrang hirap kasi hirap na nga kausapin ang pesteng customer, tapos siyempre nangangapa ka pa sa tools. hehe Mahirap talaga sa umpisa tapos siyempre, CS skills, empathy, negotiating tapos yun.. Lahat lahat gagawin mo lang in one go. Mahirap.. 

But I can say with this skill na natutunan ko eh naging mas organized ako sa lahat ng ginagawa ko at di lang yun.. Naging mas productive ako lalo na pag admin work. Mas naging active ako kasi kaya ko naman gawin lahat, well most of the admin work naman, in one task or work. Lalo na yun may shop ako, tapos nagbebenta pa ko sa opisina tapos may trabaho ako, every day as much it's stressful but due to multitasking, di naman ako nahimatay sa work. hehe Dun ko nakita yun limit ko as an individual and how much I can really do for work.

At lalo na sa surfing the net, natawa ako dati, pag nagtraining, at siyempre minsan boring ang training. Ako eh nakikinig, sumasagot sa excercises and at the same time, may fave thing to do. Blogging. hehe It's really fun and ayun, wala pa naman huli. Sometimes, may backlash yun multitasking kasi you need to do those tasks accurately or efficiently, or simply correct. Di yun sobra o kulang, tama lang. May time nga sa sobrang multitask ko, nakakalimutan ko yun ibang bagay na dapat nagawa ko. Or worse, yun iba eh nagawa ko ng mali. hehe Basta, naku katakot takot na kapalpakan din ang mga nangyari, pero mabuti eh di naman lagi. hehe

I'm lucky with this skill eh I learn fast and more attention to detail fast as well. Indeed it makes your work faster and proper, not all the time, but at least most of the time basta may practice, accept failures and mistakes at higit sa lahat, alert. 

Mahirap naman siguro yun nag dodota ka at natutulog at the same time di ba? hahahaha