He's always seem to be quiet, just saying a few words about what he wants or what he see. Always tricked because he is slow and cannot speak much.
He's very angry fast when he can't get what he wants. Curses you an won't even talk to you. He don't care even you're a family member or relative. He is not close to us, pretty distant from us.
Unfortunately, he's a special child, autistic to be specific. He's like that for a long time now, almost 23 years. Youngest in our siblings, and still very distant from us. Sad thing, I'm the only one who can come close to him. Even me, I hurt him for sometime in his childhood, due to my stupidity of his condition. For the longest time, I did not accept his condition.. I even questioned God, that admist of our troubles in this family why my youngest brother need to be like this?
I hated the fact that his condition won't improve but his moodiness will improve. It did, and I got punched one time. Other family members doesn't even have time to say hi to him which it's needed to become close to him. That's why now, he is quite agitated every time we talk bout other siblings. He is not also close to Mom coz his bad experience with her.
As much we want to help him, he doesn't want to let us help him. He may not still accept his condition. He feels like he's a normal dude but it's really not.
Nevertheless, despite his condition, I still love our youngest brother! Lalo na these times na nagkakasama kahit simpleng labas lang sa SM. Ngayon nagtatagalog na siya, kahit dati ayaw niya. Hehe he's calm kausap na due to the meds he takes in secret. Dati nung HS ikinahihiya ko siya, now! I truly accepted him who he is. Pero as much I want to be close to him, others seem like forget about him. It's sad but you cannot blame them, as they have their own lives and families. Mom misses him pero he doesn't want to see her for now. Dad cannot take care him with authority unlike before because of his health condition. He also advised me that Algerro needs one person to look at him or take care because of his condition. Especially when they're gone. It was like some years ago that I figured out na kailangan tanggapin ko na responsibilty ko for him. Unti unti ko siya sinuyo at ayun ok kami until today. Walang bugbugan. Hahaha inggit nga ko sa kanya kasi ang babata at maganda yun crush niya sa TV! Hehe Pag ganun un naiisip niya, it has a big possibilty na di na sya nagagalt. There were times na nagagalit siya but lumilipas din. Like other cases, may talent siya for memory.. Sana maenhance ko siya, o mapapayag ko siya pumasok siya skul.
At lalo na magpacheck up sa doc para alam naman health signs niya at psychological din. Si Gerro daig pa ko sa luto at diet. Excercise din at marami siyang trip na artista, updated sa chismis. Hehe tapos yun, idol niya yun mga Tulfo brothers for now. Lagi niya sinasabi kna gusto niya magsundalo or someone with guns na matapang.
Grabe din sa kainan to, eto lang sa min oorder kailangan 2 ang ulam!! Hehe lakas kumain! Gwapito din because sa kulay niya and built. Well that's him.
As years goes by I'm learning to not only accept him but to treat him as normal with unconditional love. =) I always pray na sana he can be productive and learn how to work by himself without any worries na magburst yun tantrums niya. I was inspired by a docu I saw sa GMA news last time na possible pala siya magwork as long he was trained and went to the school I saw in that docu. I hope one day mapapasok ko siya dun.
I hope one day when kailangan namin magsama sa isang bahay, di na kami magaaway. He will trust not only me, but any member of our family. I pray na din na lahat kami mafeel niya yun love namin at he can lean to us for his needs. Kaya sana they will make an effort to talk to him and have fun!
I know it will be a long road to reach his gap to us. Kaya unti unti ginagawa namin lahat para maging malapit kami sa kanya. We love him, and what I love about him, is his childlike attitude. Very honest and innocent. He has simple dreams and wants..
I pray that if there is any chance na madevelop yun faith niya ulit, I'll be glad to guide him through. Dati nga nagjoin ng community sa Lourdes to kaso yun pala, may crush siya. Hehe
Hihiya nga ko sa kanya kasi lahat ng ideals o trip sa buhay halos ginaya ako, gaya ng soundtrip kaya minsan violent siya. Pero mabuti naiba yun focus niya.
God if you can give him a gift of wisdom, he'll be successful in life. I pray if you can provide him such.
Algerro, be strong and brave, take care always! Even I get married, I'll make sure I won't leave you and you are still called Kuya Gerro. We love you always..
Interesting though, he's name got from that singer Al Jareau if I got it right. Martin na lang sana Ma diba para mas maganda kaysa sa Gerro. Hehe Martin came from St. Martin de Porres
Damn they did it already for the sake of letter A.
Before I sleep, it was a great series again from the Feast. Hehe Anyway, eto palapit na ang mga huling araw sa solitary.. Damn I felt I was in a solitary confinement for some months at ayun delikado na. Malayo pa. Geez sana malapit lapit sila but tapos na to.. I won't be back anyway in that place. Hehe
This month, all of the sudden my plans has changed lalo na kasi sa nature of work ko. Eh, dagdag mo pa ang therapy na it helped me a lot because now I know kung bakit weird ang lakad ko. Hehe
It was not really a bad month pero maayos naman kasi there were things na I can start na. Yun iba delay lang, i'll start next month. Ano pa, basta di naman bad trip this month. Pero thanks pa din sa lahat, especially for him.
Ah yeah sana makuha ko na this week ang kapalit kay Griffith. Ang aga nga kaso yun talaga, nakakita ako at feeling ko panalo tong bagong itouch. Other than well the most overhyped phone, iphone 5. Hehe
I'll enjoy for a short rest at sana makatsamba na malapit na work. Di ko muna aaplyan yun mga trip ko talaga, ang layo naman lasi. Hehe Umay na ko sa Makati end to end. Baka makatsamba ako ng malapit at ayos din. Oh God, just give me this work. =)
This month was kinda not too bad or too good. I hope great things will happen naman kahit last quarter na ng year. I still believe it. He will make it happen. Naks.. =)
Let's hope that UST ay sa finals na!! Go USTe!!!
Bye bye multiply!!!
In the basketball game well dapat dito nakakahabol ka na sa kalaban. Kaso mukhang alat ata. Hehe
July - Hmmmmmm wala naman masyado kaso as much gusto ko tumakas eh mukhang alat. Hehe I watched some flicks, sana ok ang french film fest next year ha. I bought some things and yeah nothing changed except for UST na nananalo kahit sino kalaban except FEU. Hehe
August - for film addict or buff or anyone who just loves watching films eh masaya ako this month. From cinemalaya last month until this month, Eiga Sai naman. Saya!! Next year ulit!!! Hai! Hehe medyo alat ako sa work at nahirapan din. At yes unforgetable din talaga ulan na yun, akalain mo ilan araw ang ulan tapos panay linis at naku, grabe yun baha. First and I hole last time ko makita na baha ang halos lahat papunta ng work. Geez. At yes, damn Eiga Sai and japancinema.net, dumami collection ko lalo. Hahaha thanks to them!!
September - I want to change for what I said about last month, kahit papano masaya naman ako. Even that realization I need to get out from solitary as early kahit maaga pa sa plano ko, nagenjoy naman ako this month. A fun movie date with Dad, getting some rest na din at yeah UST goes number 2 sa final four!!! Di nga ko makakapanood ng final four sa Saturday, pero I know they will win! =)
At yes, may outing ang CG. At still waiting for that fire.
It was a steady quarter kahit may drastic decision I need to make. Kinapos eh.. Hehe
Time just flies away, tapos na ang 9 months.. I just hope na something better will happen sa last quarter. Hehe
At sana sa 4th quarter maka pantay na sa kalaban. =)
Got addicted to nippon cinema.. Hehe Anyway di lang dun siyempre nakuha ko na din yun ibang napanood ko na sulit this year. Pero siyempre nalason din sa kakapanood ng mga sayang sa oras. Bourne, at kung malas malas ka nga naman, pinoy version ng Legion, Amorosa (I had to painstaking watch it coz of Gerro) and yes Total Recall. Yes, that poor attempt to change Arnie's original sci fi flick. Looking forward! Hehe
Salamat at makakaleave ako this month.. Kala ko pati yun pagkait pa ng company, di bale malapit lapit na din ang pinakakahintay ko. Hehe Pero kailangan maganda din ang stats ko para may p4p. Habang nandito pa sa solitary.. Haha
Great at magchange na din ng time for work. Safer and easier going to work.. Hmmm USTe mukhang napagod sa kakahabol nung mga last games pero ok lang, importante makapasok sa final four!! O kung pwede top 2 sana. Pero after all the hopes, wala din pala.. Same freaking sked!!!
Grabe naman nangyari kay LA, akalain mo pagkatapos mag MVP sa jones cup eh ilalagay lang siya sa Ginebra? Baka pamalit lang siya kay benta este Mike Cortez, backup lang.. Bwiset. Hehe
Sad lang ako dahil sa sked na yun mga bagay na malabo ko gawin for now. But that's fine baka sabi ni God in due time.. Sana po soon!! Hehe
What else? Bilis ng panahon, BER months na agad! Pasko na agad in 3 months tops.. Geez di bale wala pa ko panregalo!! Hehe
I hope magfinals, manalo matalo GO USTe!! Hehe Good news nakabalik na si Igz at ok yun pasalubong.. Gandang idisplay..
Great that I found a new tool to write my piece.. Kulang na lang eh yun android type naman. Hehe Ano pa kaya. Hmmmmm
Makatulog na nga, baka ano pa masulat ko. Hehe
Blah blah blah...
After seeing that pao sandwich worth 39 pesos.. I felt pity, sad and I hope sa iba ko na lang ginamit yun pera na yun. But it's too late na.. No turning back.. Kainin na lang!! Hehe
Well, pagkatapos nun eh parang months na din ako di na kumakain dun. Malamang kasi may nahanap na ko iba at halos natikman ko naman lahat sa menu nila except perhaps sa kangkong at yun naicha and yun lugaw ah sorry, congee pala.
Dito ang biggest problem nila is value for their food. Fox example, that sandwich, ok kung 39 pesos, not a bad price.. Pero yun lasa at dami, parang di sulit ha. Compare mo dun sa siomai house, kahit 25 lang isang order eh sulit naman, napapaorder pa ko isa pa. Or simply angel's burger, ang sarap magprito!! Kulang ang isang order dun. Kahit 50 pa nagastos ko, eh sulit naman. Here, kahit yun lauriat nila na marami nga variety, pagnasa harap mo na, nalungkot ka. Great evidence yun dati ko inorder, fish lauriat!! Mukhang marami sa display, pagdating sa harap mo, naku mas marami pa yun laman ng pancit kaysa sa mismong fish fillet!! Hehe nasunog ang 120 ata yun.. Bye bye. Hehe
Another thing yun service. Except dito sa welcome branch, eh halos lahat ng chowking ang bagal ng order. Lalo na sa jam pack na branch!! Grabe paano to fastfood eh may items na matagal iserve! Oh yun iba nakakalimutan. Naman oh. At yes matipid sila magbigay ng chili sauce. Hehe kaya talagang tested ang patience mo dito. Kaya dapat di ka sobrang gutom pag pumunta ka dito.
Last na turn off eh structure ng place nila. Pero mukhang naayos nila. But sa ibang branch ganun pa din. Counter eh nasa baba pero yun lutuan sa taas. Hehe kaya yun minsan ang tagal ng order. Saka yun space na set up nila, parang ang sikip lagi. Grabe parang di ka makagalaw paano pa pag puno yun branch? More chaotic.
Kaya yun, minsan pag nakita mo na sa malayo na mahaba pila at marami na tao, matagal yan at magulo.. Kahit yun Jollibee eh maraming tao, at least maraming counter, eh tong Chowking? Naku marami na pag dalawa. Hehe
Pero not all bad naman dito.. I like ko yun combo kings na noodles with siopao, sulit! Halo halo, kahit nagmahal, eh sulit naman lalo na sa lasa! Tapos lumpia lauriat at chicken supreme din, masarap kahit mahal. Lumpia sulit naman. Sayang naman, since sila lang ang chinese fastfood na sikat, eh dapat ayusin nila yun mga strategy nila lalo na sa service.
Eh parang wala na silang target for improving. Nakakahiya pa naman dahil may foreign branches na tapos ganito ang service? Baka wala pumunta dun. Ayos di ba? Kailangan lang nila magimprove.
Baka wala naman ata silang plano magimprove kasi yun kalaban naman ay nasa isang group of companies kaya mukhang di silang pressure. Hehe sayang naman ang advantage nila. Basta importante, more improvements at action plan dapat!
I hope sometime, there will be indeed the number 1 chinese fastfood chain.
For now, enough for that pao sandwich.. Por pabor..
Dame!!! Hapon pala to. Hehe
A young couple seems to be enjoying their blizzard date.. Sweet as this very tasty blizzard that they love to share. It looks that guy is older than the girl, around early 20's. Girl looks like just graduated from High School. They love the color white as seen in what they are wearing.. They are also fond of big glasses. Even it's really bright here inside. Fashion statement perhaps..
The place was kind of bare, it has only 3 customers.. Including me. Maybe it's the time of the day and the weather may also affect it's sales. It's rainy season then few will buy ice cream at this time. I hope even once in a lifetime, I can eat the ice cream cake besides me.
The cab right across me is closed for renovation. Geez they don't need one unless they will put a real yellow cab in the restaurant.
Even it's already lunch time, few people seems to stroll around. I feel sorry for the fliptop shop near me, I hope they sell a lot this day. Sorry it's a fitflop if I read it right. Damn I need to check my eyesight these days.
An old couple comes in and buy some sweet treats.. Another sweet date?
I see people walking in office clothes, going for lunch or some window shopping to kill time.
A long table quite empty. Nobody wants to each pizza at lunch..
Tasting my rocky road blizzard made me realize that it's almost the same to double dutch!! Less nuts I guess..
One family passed by almost come in but maybe they haven't eaten lunch. They need to eat lunch before eating desserts. 2 med studs just came in and with a smile of their faces they don't yet what to buy. I suggest they choose sweetest blizzard to ease stress in their studying brain.
Then a kid comes to me wih his DS to say good morning. How nostalgic to be a kid like him. Just playing his toy and having fun all day. Mom sits besides the kid.. Pops at my left looking in a dazed state.
Med studs after buying some blizzards, looked lost when they leave the store. Looking for a library..
Nah, wrong guess, the dude left and sitting beside me is a mom and son tandem. Loving mom gave the kid a simple vanilla cone then Mom gets her 6 oz blizzard. 20% battery remaining..
Damn!
That's all I can say.. But wait! Passed by 2 studs from MCU, by the looks of them, they're studying in college. Especially that one, typical innocent college girl.. Hmmm
Time to save some batt!! Arghhh.
Till next viewing. I still savoring the action packed Dredd last night.
(prologue)
"The human voice is the organ of the soul. "
Henry Wadsworth Longfellow
Now, I can't believe I've been in a number of companies worked for the past years. Even this is not my dream job, well can't help but still say thank you for it and I'm still here, survived economically then having helped my family in some sorts. I haven't made a post about how my job works and the industry I'm working in.
This is the time to reveal my insights, views or even rantings and yes, some tips. It's not only for me but for others who might looking for a job, and thinking is this job for me? Customer service representative, Customer service agent, Inbound customer service, or it has a lot of titles, whatever you call it. It only does one thing, help the lost customer to meet his needs or sometimes wants.
I may give some tips if this place is good with the companies that stays with it. Locations you can go, or how about how to get there, and yes.. I might give some well, who is the client behind these call centers. The confidentiality agreement? Over.
I can't believe that the Philippines emerged as the number one call center hub in the world. Surpassing the big BPO provider India! Even indian call centers also flock to us to offer jobs. Just look at my previous work, I was surprised that it's an indian call center.
Wayback 2005? Geez, Philippines just starting to pick up and I don't even think we will be able to become the best because the companies that invest in our country were small in number. There were less "in-house" companies stationed here before than now.
Present time, we've become the number one call center hub in the world due to our great skills in speaking English and yes, even our hospitable quality was commended in that success. I'm proud that I was able to see now in the newspapers or news sites, simply amazing for all of us agents. Now, we are now targeting not only the call center industry, but the whole BPO industry as well, getting chunk of the other services to invest in the country.
Well, it's been a journey for me until now that with the experience I got and the fun I've been working in this industry, but I guess it's not really for me. I don't even think I want to be a Team Leader of sorts, especially if the account is quite toxic.
I hope with this series of my walkthrough in my job will guide you or understand that in this industry, it's not easy. You will need a lot of patience, skills to learn and most of all, a voice that shows your finishing the job for your customer. Even it's already beyond your limit. Yes, this work will also test your decisions, even your morals...
Indeed, our voice is the primary tool to survive in this tight industry.
Let's start at a place which is quite far from my place.
Oh that title? Well, that's the signal when you have an interview or worse, an assessment in training or doing a mock call.
Never comes out from my ear. It's always there.
